info@procrafted.com
1-800-876-2738
About ProCraft Restoration Group
We are ProCraft Restoration Group, a Raleigh-based full-service storm restoration company that services the RDU and Atlanta areas. We help our customers get their homes restored in what can be a stressful time after severe weather.
At ProCraft Restoration Group, we are a “homeowner first” company. Our customers have enough to deal with in the aftermath of severe weather damage, so our goal is to relieve some of that stress and restore your home or business to great condition.
ProCraft Restoration Group is widely recognized as the industry leader in storm restoration throughout the southeastern US. Our customers leave 5-star reviews because we focus on quality, professionalism, and customer service. We are the fastest growing roofing and storm restoration company in the southeast, so we can also attract the best talent to ProCraft.
I AM PROCRAFT: OUR CORE VALUES
The ProCraft “Homeowner First” Policy
We base our entire mode of operations around one simple idea, which is to satisfy the customer and do work we can be proud of. We understand that our customers can go to other places to find services, so we go above and beyond to create an experience that our homeowners deserve.
We know it’s the small details that matter, so we go the extra mile every time to ensure a pleasant experience for our customers. We believe avoiding small annoyances is key to a positive customer experience.
For example, we work as a team to ensure the safety of not just those on a roof, but those on the ground as well. We install tarps around the home to prevent nails and debris from ending up in the yard. We deliver the materials the day before, so a crew doesn’t show up only to find the materials were delayed.
At ProCraft, we are just as interested in the small details as in the big picture. Our technicians are highly trained, experienced, and enjoy what they do. For you, all this translates to a prompt and high quality project you can be proud of.
Insurance Claims
At ProCraft Restoration Group, we help you from day one to get the information you need to file a homeowner’s insurance claim. You have enough to deal with after a storm damages your home, so we lighten the load and work closely with your insurance adjuster to get your claims approved.
In fact, a full 97% of insurance claims we helped with in 2021 resulted in 100% insurance company approval. Our experience working with insurance adjusters means fewer conflicts and faster claim approval for you. This also means we know how to present your repair proposal in a way friendly to insurance adjusters.
Our Talent
At ProCraft Restoration Group, we became the fastest growing storm restoration company because we attract the best people in the industry. Our technicians are the face of ProCraft, so we make sure every skilled professional is highly trained, dedicated to quality, and focused on customer education and service.
As the fastest growing storm restoration company in the southeast, we are constantly looking for the best and brightest. The best and brightest are usually looking for ProCraft too, so we provide the benefits, opportunities for advancement, and the extensive training they are looking for.
This allows us to maintain a very high level of quality, innovation, and commitment to customer service. If you are interested in joining the storm restoration industry, are passionate about learning, and truly enjoy making customers happy,contact us about career opportunities.
ProCraft Quality
As you probably sense by now, at ProCraft Restoration Group we believe in quality, not just promises of quality. Any company can tell you how great they are, but we believe our clients tell the best story. Social media, the Better Business Bureau, and most of all, our customers are some of our best advocates.
You can check out what clients say about ProCraft Restoration on social media:
Storm restoration contractors (or any business, for that matter) that place profits over customer service will eventually fail because they neglect to focus on the one thing they can control, which is how they treat their clients.
Material prices go up and down as does supply and demand, but sincere dedication to quality work and satisfying the customer never goes out of style.
Superior Training = Superior Performance
ProCraft Restoration Group invests heavily in training, energy saving installation techniques, and achieving certifications. For our customers, that means we’ve been specially trained by the manufacturer to install the products we sell. Many high performance energy saving products are dependent on correct installation to perform as they should.
For example, we are manufacturer certified to install energy saving home treatments like Sol-R-Skin and eShield™. ProCraft was also the fastest company ever to achieve AtlasPro+ Select Diamond Installer status. Select Diamond status requires an extremely high customer feedback rating and a significant investment in advanced installation training.
Free, Downloadable Checklist
We wanted to make your life a bit easier, so we have a free, downloadable checklist you can use when interviewing contractors, including us. The checklist is a list of customer-related details you should look for in a contractor like promptness, dedication to quality, and professionalism. You can download the checklist to your phone, or print it out and use it as a guide. Because it’s portable, you can carry it around with you as you survey the storm damage with the contractor.
We know it can be stressful after storm damage occurs, so using this checklist will help you ask better questions and get better answers. The more items a contractor can check on the list, the better experience you’ll have with the contractor.
Let ProCraft Restoration Group Be Your Partner
Our goal at ProCraft Restoration Group is to be your lifelong home maintenance and repair partner. We might meet each other in a stressful situation like the aftermath of storm damage, but we’ll also be with you for the long haul. We even have home maintenance services available to extend the life of your roof so that an expensive roof replacement doesn’t sneak up on you and cause financial stress.
Our mantra at ProCraft is “customer first, every time”, and that’s not going to change. We can repair any part of your home with quality materials and expert workmanship. If you would like a free, no-obligation assessment of your home or business, >click here to schedule an appointment with a storm restoration specialist.
225 Reformation Pkwy, Suite 200 Canton, GA 30114
3131 RDU Center Drive, Suite 115 Morrisville, NC 27560
